Tell the Parliamentary Transport Select Committee what it’s really like to be a rail passenger

May 6, 2016

The government’s Transport Select Committee is running a public inquiry to identify recommendations to improve the main aspects of a rail journey from the perspective of the passenger: from planning a journey, arriving at a station, making the journey, and any necessary post-journey information.

The committee are seeking input from individuals and organisations on any of the following topics:

  • Information provided to passengers before, during and after rail journeys, including information provided at stations, in trains and via National Rail Enquiries, operators’ websites and online apps (excluding in relation to the process for claiming compensation for a delay/cancellation)
  • Ticketing, including overcoming obstacles to the more widespread delivery of “smart-ticketing” and part-time season tickets
  • In-train facilities, including on-journey Wi-Fi and power
  • Performance measures in relation to passenger experience, including passenger survey methodologies
  • Mechanisms to hold operators to account for poor performance and spread the best practice across the industry

The deadline for making a submission is Weds 25th May.

Click this link for more details and to make a submission.


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