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Have you been sardined ?

December 9, 2012

If you’ve travelled on evening or Saturday services recently there’s a fair chance you’ve witnessed the over-crowding that’s resulting from the number of shoppers and revellers travelling to and from town. No-one could deny it’s caused some pretty serious over-crowding issues as Northern Rail don’t seem to have enough carriages to cope with the surge, and some would-be passengers have suffered the inconvenience of not being able to board their train at all.

There don’t seem to be any easy solutions here, but there are some things we can – and definitely should not – do when over-crowding strikes:

1 – Don’t take it out on the local Northern Rail staff. If you take the time to speak to them you’ll find they’re exasperated by the situation and powerless to change it. They’re having to deal with unprecedented numbers of travellers and a totally unacceptable level of abuse.

2 – Do make a formal complaint to Northern Rail. It won’t magic up an extra carriage next week but it will make sure that bosses at the top of Northern Rail, and the Department of Transport who allocate carriages to the train companies, know what’s going on here. In the longer term, given the odd way that the government runs railways in this country, this is the way to make sure local problems get noticed at national level as complaint statistics are measured for each train company and route.  You can ask for a complaint form at any manned station or use the contact details below.

Make sure you clearly state you are making a complaint or else it will just get counted as a “comment” (!)

Telephone: 0845 00 00 125

Textphone: 08456 045 608
(Calls are charged at local rates for these numbers from anywhere in Britain)

E-mail: customer.relations@northernrail.org

Address:
Customer Relations Department,
Northern Rail Limited,
PO Box 208,
Leeds,
LS1 2BU.

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