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A word of thanks for Northern Rail

January 27, 2010

The 22.10 from Victoria was terminated at Salford Crescent on Monday evening when the train (a Pacer) suffered a speedometer failure … cue groans all round ! However, the crew were really attentive and advised passengers for the Atherton line to cross the platform for a return to Victoria where a replacement train would be organised.

We were pretty sceptical there would really be a replacement – after all, the train was only lightly loaded and there was another one scheduled to leave Victoria in less than an hour.

But to our pleasant surprise and Northern’s credit, a replacement train was immediately commandeered and thus passengers made it to their destinations with the minimum of delay.

Not only had Northern run a replacement train in circumstances that I suspect would have led other companies to simply cancel, but the driver and guard made themselves available and were polite and helpful throughout.

A friend visiting from down south was amazed by the cheerful, helpful staff – and blown away by the fact that an evening return to Manchester only costs £1.50 !

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