FOWS Passenger Count 2009 and passenger numbers keep on rising … !

November 12, 2009

Today we conducted our annual passenger count and we’re now collating the data. The full stats will appear on our website in the next couple of days.

In the meantime, here are the headline figures:

* Overall number of passengers using the station from 6am to 1.30pm up 2% since last year: from 511 to 524 passengers

* Peak-time travel into Manchester is down 7% from 227 to 210

* Passengers boarding trains towards Wigan were up 44% from 48 to 69

As we say every year, our survey provides only a snapshot on a “typical” working day. All the same, it is quite amazing that passenger numbers have continued to climb – albeit at a lower rate – after the economic downturn the country has experienced this year.

And, even though peak-time travel into Manchester was slightly down on last year (in line with rising unemployment), and the fact we now have an extra train during the morning peak, there were still 20 passengers left stranded as they were unable to board the jam-packed 0818.

FOWS encourage all passengers let down in situations like this to fill in a Complaint Form and send it Freepost to Northern Rail. It’s not the Booking Office staff’s fault (they wish there were more trains too), but they do stock Northern’s Complaints Forms.

Only by filing complaints each time the train is overcrowded will Walkden climb up Northern Rail’s priorities … so stand up for yourselves !

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